Job Title
Customer Support Executive
Job Location
Mumbai, India
Job Type
In-office
Job Category
Customer Support / Client Service
Job Description
FinResolve Services is looking for a Customer Support Executive to handle client inquiries, provide accurate information about financial and debt resolution services, and ensure a smooth customer experience. The role involves managing calls, emails, and follow-ups while maintaining professionalism and empathy.
Key Responsibilities
- Handle inbound and outbound customer calls
- Assist clients with service-related queries
- Maintain records of client interactions
- Coordinate with internal teams for case updates
- Ensure high customer satisfaction
Requirements
- Good communication skills
- Basic knowledge of finance/debt services (preferred)
- Ability to handle pressure and multitask